Peace of Mind
Cancellation & Refund Policy
We believe in fairness and transparency. Here is our straightforward refund schedule should your travel plans change.
1. Standard Cancellation Slabs
If you need to cancel your trip, notice must be received in writing via email (info@falcontrails.in) or our official WhatsApp (+91 96222 10290). Refund percentages are calculated on total tour cost:
| Notice Period Prior to Arrival | Cancellation Fee | Refund Amount |
|---|---|---|
| 30+ Days before arrival | 10% (Service token) | 90% Refund |
| 15 to 29 Days before arrival | 25% of total cost | 75% Refund |
| 7 to 14 Days before arrival | 50% of total cost | 50% Refund |
| Less than 7 Days / No-Show | 100% of total cost | Non-refundable |
2. Peak Season & Festive Bookings
For peak-season dates, houseboats, the Amarnath Yatra season and some hotels and camps, suppliers apply stricter cancellation terms of their own. Where they do, we show those terms in your quote before you pay anything, and they apply in place of the slabs above for that part of the booking.
3. Flight Disruptions & Force Majeure
If a flight into Srinagar or Leh is cancelled for weather, or a pass or road closes because of snow, landslides or an administrative order, Falcon Trails will reschedule stays without penalty wherever suppliers permit and reroute the trip where it is safe to do so. Any unused transport days will be adjusted or refunded.
4. Refund Processing Timeline
Approved refunds are processed via the original payment method (Bank Transfer / UPI / Card) within 5 to 7 business days.